Question 1

What is Optisuite?

Accepted Answer

Optisuite is a consultation platform designed specifically for optical retail. It helps opticians guide customers through frames, lenses, pricing, promotions and recommendations in a more structured and visual way directly during the in-store consultation.

Question 2

Who is Optisuite built for?

Accepted Answer

Optisuite is designed for optical retail chains, franchise groups and independent opticians looking to standardize consultations, improve customer experience and increase store performance.

Question 3

Does Optisuite replace our POS or ERP system?

Accepted Answer

No. Optisuite works alongside your existing systems. It focuses on the consultation and sales journey before checkout, helping stores present products and recommendations more clearly and consistently.

Question 4

How long does implementation take?

Accepted Answer

Most pilots can be launched within a few weeks depending on product data, pricing structure and workflow complexity. The goal is always fast deployment with minimal disruption for stores.

Question 5

Can Optisuite support our lens catalog, pricing and promotions?

Accepted Answer

Yes. Optisuite is built to handle complex lens options, pricing rules, packages and promotions used by optical retailers.

Question 6

Is Optisuite difficult for opticians to learn?

Accepted Answer

No. The platform is designed for daily store use with a simple, guided interface on tablet. Even teams with limited digital experience can adopt it quickly.

Question 7

What kind of results do retailers typically see?

Accepted Answer

Retailers using Optisuite have reported improvements in premium lens conversion, second-pair sales, consultation consistency and overall store revenue. Many chains also reduce pricing mistakes and manual consultation steps.

Question 8

Can we start with a pilot?

Accepted Answer

Yes. Most retailers begin with a pilot in a limited number of stores before scaling further. This allows teams to measure adoption, performance and operational impact quickly.

Question 9

Does Optisuite work in multiple countries and languages?

Accepted Answer

Yes. Optisuite is designed for international retail environments and can support multiple markets, languages and pricing structures.

Question 10

What devices does Optisuite run on?

Accepted Answer

Optisuite is optimized for tablets used directly during the consultation, creating a more interactive and visual customer experience in-store.

Question 11

Can HQ monitor store performance?

Accepted Answer

Yes. Optisuite gives headquarters visibility into consultation activity, product recommendations and store execution across locations.

Question 12

How is Optisuite different from generic retail software?

Accepted Answer

Optisuite was built specifically for optical retail workflows. The platform understands the complexity of lenses, frames, recommendations, upselling and consultation logic that generic retail tools typically do not handle well.

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